Contact us
Quicklinks
Not sure who to contact?
Contact information for PYMHWS services and teams is available throughout our website.
You don’t need a referral to contact us – every door is the right door. The information below will help connect you with the support that best meets your needs.
For general enquiries, call (03) 9966 9100.
If you are seeking mental health support or want to make a referral, call our 24/7 line on 1800 888 320.
How can we help?
All general enquires can be made to (03) 9966 9100. Outlined below are direct channels for some common enquiries.
I need urgent or immediate help
If you’re in immediate danger, call 000 or go to your nearest emergency department. If you need to speak to someone immediately, call:
Lifeline: 13 11 14
Kids Helpline: 1800 55 1800
Suicide Call Back Service: 1300 659 467
13YARN: 13 92 76
PYMHWS 24/7 support: 1800 888 320
I want to make a referral or enquire about treatment
Call our 24/7 support line: 1800 888 320
For information about how to refer to our service, please visit making a referral information for health workers.
I am a young person receiving support from PYMHWS, or a family member, carer, supporter or kin
View Our locations below for the contact information of the site you are accessing services from.
Important: If you are a current or previous client or family member, please DO NOT use email to contact clinicians for urgent matters. Please call during business hours or use our crisis line after hours, 1800 888 320.
I want to provide feedback, make a complaint or give a compliment
We welcome feedback about your experience with PYMHWS. You can provide a compliment, suggestion or complaint through our feedback page and online feedback form.
I have a media enquiry
Journalists and media representatives can contact the PYMHWS Communications team at media@pymhws.org.au
This email is not monitored for clinical or urgent enquiries. If you need immediate mental health support, use the urgent support options listed above.
I want to work with PYMHWS
PYMHWS offers a wide range of roles across:
- Clinical and allied health services
- Nursing and medical leadership
- Lived Experience roles
- Operations, corporate, and support services
We recruit people who are skilled, curious, and committed to improving outcomes for young people.
I want to access information or make an FOI request
See how to access your information or your young person’s information and share it with other health providers.
I need another service or program contact
Connect with other services and partners in our network.
Our locations
Footscray
Address: Footscray Hospital, Corner of Geelong and Ballarat Roads, Footscray VIC 3011
Phone: (03) 9138 1400
To Footscray by tram
Tram 82 from Moonee Ponds Junction or from Footscray Railway Station runs to Geelong Road /Droop Street (stop 61).
To Footscray by bus
Bus Route 406 that runs between Keilor East and Footscray via Avondale Heights and Maribyrnong stops at Victoria University/ Ballarat Road near Footscray Hospital.
Bus Route 409 that runs between Yarraville and Highpoint SC via Foostcray stops at Stirling Street/Moore Street or Footscray City College/Fansworth Ave near Footscray Hospital.
To Footscray by car
Paid public parking can be accessed at both 89 Ballarat Road, Footscray, and 20 Geelong Road, Footscray. This includes motorbike parking bays on the ground level. The car park uses licence plate recognition technology to grant users access to the car park. Car park users can pay at automated pay machines, and this will be recognised by the system on exit. If the user has not paid, they will be asked to pay at the exit using their bank payment card.
There is also free, timed parking in the streets surrounding the hospital.
Sunshine
Address: Visy Cares Hub, First Floor, 80B Harvester Rd, Sunshine VIC 3020
Phone: (03) 9927 6200
To Sunshine by train
The Sunbury Line will take you to Sunshine Train Station. Please note: depending on which station you catch this train from, the train may also be displayed as Watergardens / Sydenham Line. Visy Cares Hub (located behind Brimbank Library) is a 5–10 minute walk from Sunshine Train Station.
To Sunshine by bus
There are a number of buses that you can catch to Sunshine Train Station:
Bus 408 – St Albans – Sunshine – Highpoint
Bus 471– Williamstown to Sunshine
Bus 410 – Sunshine – Footscray via Ballarat Road
Bus 454 – Sunshine – West Sunshine via Glengala Road.
If catching a bus to the site there are bus stops in front of the Sunshine Market Place and Plaza.
To Sunshine by car
There is car parking available on site. Free timed parking is available in front of the building.
Parkville
Address: 35 Poplar Road, Parkville VIC 3052
Phone: (03) 9966 9100
To Parkville by train or tram
The Upfield line Train stops at Royal Park Station (zoo). Tram 58 also stops at the Royal Park Station (stop 27). Orygen is then a short walk (200m) down the hill (away from the zoo).
To Parkville by bus
Bus route 505 travels between Moonee Ponds Bus Interchange and Royal Pde, Melbourne University via Parkville Gardens. The bus travels along Poplar Rd, with bus stops just before and after the Orygen main entrance.
To Parkville by car
Plenty of parking is available on site. First half-hour is free. There are also parking options at the zoo and across the road. Please allow plenty of time in case you are not able to park close by.
Werribee
Werribee is co-located with headspace Werribee on the Victoria University campus.
Address: Victoria University Campus at Building 12 (Gate 1), 235 Hoppers Lane, Werribee VIC 3030
Phone: (03) 8001 2366
To Werribee by train
The Werribee Line will take you to Hoppers Crossing Railway Station. It is a 1.1km walk from the station to the PYMHWS premises (which is shared with Orygen and headspace). Alternatively, you can take the 498 bus.
To Werribee by bus
Bus route 498 runs between Hoppers Crossing Railway Station (Werribee line) and Laverton Railway Station (Werribee line) and travels along Hoppers Lane past the Victoria University campus and PYMHWS premises. The Victoria University Werribee Campus bus stop is about 100 metres from PYMHWS. The Victoria University Sports Complex bus stop is a longer walk of about 500 metres.
To Werribee by car
There is car parking available on site at Victoria University. You can enter via Gate 1 and park outside of Building 12. Visit Reception for a parking permit to cover the duration of your appointment.
